Fraud

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews David Roessler, director of payments, and Michael Habermann, director of fraud services at Radial, the leader in omnichannel e-commerce technologies and operations. Roessler and Habermann discuss how merchants can optimize their checkout experience from fraud and payment perspectives, why new buy now, pay…

With ​​4.2 million retail establishments in the U.S. alone, it can be difficult for retailers to stand out from the competition. Aside from offering great products and getting to know their customers better, many retailers opt for product or pricing scarcity (e.g., limited-time offers or special editions) and promotional offers (e.g., sign-up bonuses, referral bonuses,…

Retailers jumping to capitalize on e-commerce trends have embraced omnichannel, which continues to gain favor as a business strategy for brands. However, innovation by brands to appeal to shoppers is also finding favor with an unwanted audience: thieves. There has been ample progress within omnichannel organizations in recent years, as shoppers can now check product availability…

We live in an increasingly digital world, where technology helps us complete tasks of all kinds throughout the day. With this in mind, it would be easy to think that the procedure of scanning and processing coupons in grocery stores, restaurants, department stores and other retail outlets would be one that's streamlined with technology. Surprisingly,…

Buy now, pay later (BNPL), a modern answer to retail layaway, is having a moment as a key payment option for online shoppers. It’s simultaneously soaring in popularity and finding that celebrity inevitably attracts those who would like to take advantage. BNPL, which allows shoppers to get their goods today while paying in installments, now…

E-commerce retailers need to take note of fraud that can greatly impact their business, including their revenue, brand reputation, and the loyalty of their customers. In fact, up to 80 percent of e-commerce retailers’ operational costs are negatively impacted by malicious bot activity. PerimeterX recently conducted a comprehensive survey of 2,000 U.S. consumers to gauge…

The buy now, pay later (BNPL) market continues to grow. According to a recent report, the market is expected to rise by 1,200 percent in the U.S. by 2024. Most online merchants such as Amazon.com, Airbnb, and Instacart already accepted BNPL as a form of payment, including leading options Afterpay, Klarna, and Affirm, however, additional…

Digital fraud is growing year-over-year and, more worryingly, it’s also evolving. Like art and fashion, fraud has trends that come and go, with an avant-garde of professional criminals perfecting new styles in their own insular dark web world before they're ready for the public, where they're disseminated through social media and word-of-mouth. The most common…

Global e-commerce sales rose 38 percent to $876 billion in the first quarter of 2021. While this is positive for retailers, it’s also accompanied by rising fraud. A report from Feedzai on financial crimes revealed the sheer scale of the problem: in the first three months of 2021, there was a 159 percent increase in fraud…

Consumers and retailers alike are witnessing the explosive growth of e-commerce activity over the past two years, due in large part to the ever-evolving COVID-19 pandemic. Online shopping activity is unsurprisingly amplified greatly by the holiday shopping season, with the National Retail Federation (NRF) forecasting holiday sales during November and December to grow between 8.5 percent…