Fraud
The mobile revolution for retailers has climaxed, as evidenced by the fact that 72 percent of consumers make purchases via their smartphone, according to recent research from iVend Retail. As such, many retailers have smartly upped investments in digital strategy to ensure they can deliver a mobile-optimized experience to consumers. However, what many often (andโฆ
In any product category or business model, youโre going to be forced to try and keep pace with trendsetters. With online retail, big names like Amazon.com and Walmart tend to be the ones that set customer expectations for service, price, order fulfillment and more. Take shipping, for example. Amazon recently announced it's moving to offer freeโฆ
Online fraud attacks are on the rise, and the means by which fraudsters are attempting to exploit online merchants are growing increasingly more sophisticated. Businesses across all industries need to have a better understanding of which fraud attack techniques are trending and how to adapt their fraud prevention strategies to better safeguard their bottom lineโฆ
Manual fraud review isnโt as old-fashioned as you might think. It reduces false positives and customer churn. It also helps artificial intelligence-driven fraud-screening systems get smarter. Manual review can even work for merchants like digital content providers that need to make real-time order decisions. In part one of this series, I wrote about how manualโฆ
Last year, consumers in the U.S. alone spent more than $517 billion with online merchants, up 15 percent from 2017. In 2018, the blockbuster holiday shopping season saw more than $17.8 billion in online sales in just the five-day period beginning on Thanksgiving, with a record $6.6 billion transacted on Cyber Monday. Black Friday marked the firstโฆ
Preventing fraud and chargebacks is a constant challenge for online sellers, especially as card-not-present (CNP) fraud costs keep rising. Fraud-detection technology is evolving fast to keep pace with e-commerce growth and the increasing sophistication of organized fraud attacks. However, one element of online fraud prevention still requires human expertise โ manual review of orders flaggedโฆ
Digital marketers obsess over customer experience because they understand it's essential to e-commerce success. However, these carefully crafted customer journeys are increasingly vulnerable to a growing โ yet rarely discussed โ threat: online journey hijacking. Namogoo's recent comprehensive report on online journey hijacking lays bare the scope of this threat. The report found that approximately 20โฆ
According to the latest figures, e-commerce merchants around the globe are expected to lose more than $130 billion in the next five years due to โcard not presentโ (CNP) fraud. Despite the scale of the problem, it's clear that many merchants in North America are failing to invest in the tools they need to safeguardโฆ
In 2018, Visa introduced its new claims resolution program (VCR) for merchants that process credit card transactions. The new mandates established a new global policy for disputed charges designed to streamline the dispute process, reduce and prevent invalid dispute claims, and speed up resolution of disputes. Since its introduction, the results of VCR haven't beenโฆ
The biggest e-commerce challenge of 2019 may be balancing marketing and sales channel innovation with the need for increasingly sophisticated fraud prevention. This will be especially challenging because fraud protection, like many aspects of business today, requires experience and fluency in working with data, and there's a growing shortage of data scientists across the U.S.โฆ