Fraud

In my previous article about Magecart web skimming attacks, I recapped some of the noteworthy victims of this cybercriminal collective and how attackers managed to breach them. Today, security teams in retail are mostly aware of this threat, however, navigating the different technologies and products that claim to be effective towards Magecart isn’t an easy…

Magecart was certainly one of the most infamous names in 2020 when it came to cybercrime in retail. Just a few years ago, the notion of having cybercriminals silently place a skimmer in your own e-commerce website would sound absurd. Yet, to date, thousands of retailers have been breached, unknowingly allowing attackers to steal their…

For any business engaging in e-commerce, payments fraud should be a top concern. Fraudulent activity is guaranteed to leave a negative impression on your customers, even if their loss is ultimately recouped. Both marketplaces and payment vendors have seen a sharp rise in fraud since the beginning of 2020, spurred by the pandemic. To help…

‘Tis the season for shopping scams — and this year could see more retail scams than ever as people stay home and shop for deals online as a result of COVID-19 lockdown measures. In fact, recent research shows that nearly half of U.S. consumers (47 percent) have done more online shopping in 2020 than in…

With stay-at-home restrictions easing across the country, what does the future landscape of retail look like? What do consumers face when ordering products online? We do know with the global pandemic that e-commerce has skyrocketed. Unfortunately, with the shift to e-commerce, we've also seen massive amounts of counterfeit products as well as products that were…

For U.S.-based e-commerce businesses looking to expand internationally, Mexico is an appealing option. Its consumer base is young and mobile savvy. Internet use and online shopping are on the rise. And based on a recent survey for ClearSale by Sapio Research, Mexican consumers’ customer experience concerns and expectations are similar in many ways to those…

With the holiday shopping season right around the corner, retailers are bracing for a 25 percent to 35 percent increase in e-commerce orders vs. last year, driven by the COVID-19 pandemic. This is having a major impact on one of the most popular gift options: gift cards. Digital redemptions increased from 30 percent of the…

Few forcing functions have magnified the friction between a clean customer experience (CX) and verifying identity like the global pandemic. Just since March, the numbers of new entrants into the digital economy has skyrocketed. This isn't because of some epiphany that digital is the future, but rather because they have very few other choices. Worried…

How would you feel if a thief broke into your house, opened all your drawers and rifled through your things … but didn’t steal anything? That sounds absurd, but that’s exactly the kind of scenario you’re setting up in the digital realm when your fraud team decides that the only thing that matters is the…

States moved into lockdown mode when COVID-19 made its appearance in the U.S. back in March. And with that, business moved digital. However, many didn’t realize some of the ramifications of moving digitally so quickly, particularly with regards to online fraud. Now, as the country has begun its reopening, how physical businesses and stores approach…