{"id":22056,"date":"2022-10-26T21:20:48","date_gmt":"2022-10-26T21:20:48","guid":{"rendered":"https:\/\/network.napco.com\/print-and-promo\/?post_type=article&p=22056"},"modified":"2023-01-10T17:33:16","modified_gmt":"2023-01-10T17:33:16","slug":"2022-csr-all-stars-ruth-roome-printegra-a-div-of-ennis-inc","status":"publish","type":"article","link":"https:\/\/network.napco.com\/print-and-promo\/article\/2022-csr-all-stars-ruth-roome-printegra-a-div-of-ennis-inc\/","title":{"rendered":"2022 CSR All-Stars: Ruth Roome, Printegra, a Div. of Ennis Inc."},"content":{"rendered":"

RUTH ROOME<\/strong>
\nCustomer Service Representative
\nPrintegra<\/a>, a Div. of Ennis Inc.<\/a>, Fairport, New York<\/p>\n

\"\"<\/a>With all the technological advances of digital mediums, there is something about the beauty of print that can’t be replaced. Sometimes, it’s in the design; other times, it’s about words on a page or watching old-world craftsmanship come to life. For Ruth Roome, it’s all of the above. So, she took what started out as an enjoyable hobby and turned it into a successful career.<\/p>\n

Roome, a self-described “avid reader,” was fresh out of high school and eager to learn more about the production process behind the books that brought her such joy. She landed a job at a local book printer, working as a data entry operator — a role she held for 23 years until the company decided to move its customer service division out of state. Roome weighed her options. Her husband had a good career, and her two daughters were established in their schools. Uprooting her family wasn’t the right decision.<\/p>\n

Because she enjoyed her work, she hoped to continue in a similar path. A customer service position at Printegra gave her that opportunity, and she’s now celebrating 25 years of employment with the supplier. Roome’s teammates — and the hundreds of distributors she supports — have benefited from her experience, dedication and “lightning-fast” response times.<\/p>\n

“Being a great customer service rep is more than just checking off the boxes on a given task,” says her nominator. “The relationships that are developed, and the manner in which they are maintained, become the true lifeblood of a customer service rep’s success. … Ruth has maintained the human element within our industry and reversed the all-too-often low expectations of what to expect when seeking customer [service].”<\/p>\n

Her Approach to Customer Service<\/strong>
\nBe professional, understand what the customer’s wants and needs are, and be patient and empathetic.<\/p>\n

Her First Instinct When Things Get Complicated<\/strong>
\nI focus on listening to what the customer is saying to help resolve the situation in a timely, professional manner and approach one task at a time.<\/p>\n

What Pandemic Fallout Has Taught Her<\/strong>
\nWorking together as a team is essential — even more so during these challenging times — being dependable and reliable to support each other.<\/p>\n

Her Proudest Career Achievement<\/strong>
\nI am proud that I have developed a strong rapport with many distributors that I deal with throughout the years, and because I am dependable and reliable, we have a good working relationship.<\/p>\n

Her Best Advice<\/strong>
\nCommunicate and ask questions, be patient and dependable, and don’t take things personally.<\/p>\n

What She Does for Fun<\/strong>
\nI like to spend time with my family, crochet, read, watch college basketball, and go on hikes and walks.<\/p>\n

Read the complete CSR profiles here.<\/strong><\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Print+Promo Marketing is proud to present its \u201cCSR All-Stars\u201d feature. These unsung heroes care for their customers \u2014 even when those customers are not always right \u2014 and often go out of their way to solve challenges with an unwavering smile. Meet Ruth Roome, customer service representative at Printegra, a Div. of Ennis Inc….<\/p>\n","protected":false},"author":7483,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","coauthors":[29488],"class_list":["post-22056","article","type-article","status-publish","hentry","category-marketing-and-sales","editorial_type-profiles","editorial_type-questions-and-answers","collection-the-back-page"],"_links":{"self":[{"href":"https:\/\/network.napco.com\/print-and-promo\/wp-json\/wp\/v2\/article\/22056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/network.napco.com\/print-and-promo\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/network.napco.com\/print-and-promo\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/network.napco.com\/print-and-promo\/wp-json\/wp\/v2\/users\/7483"}],"replies":[{"embeddable":true,"href":"https:\/\/network.napco.com\/print-and-promo\/wp-json\/wp\/v2\/comments?post=22056"}],"wp:attachment":[{"href":"https:\/\/network.napco.com\/print-and-promo\/wp-json\/wp\/v2\/media?parent=22056"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/network.napco.com\/print-and-promo\/wp-json\/wp\/v2\/coauthors?post=22056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}